Water damage help in the Medical Center area

Apartments, condos and townhomes

Much of the housing around the South Texas Medical Center is apartments, condos and townhomes. That changes who handles a leak. Water often comes from a neighbor's unit above you, a shared wall or a building's main line, not your own plumbing.

If you rent

• Report the leak to your landlord or property manager in writing (text or email) right away, and keep a copy.
• Photograph damaged belongings. The building's insurance usually covers the structure, not your things. Renters insurance may cover your belongings.
• Move electronics and paperwork off the floor and away from dripping ceilings.

If you own a condo or townhome

Your HOA's master policy and your own HO-6 policy usually split the responsibility. Ask the HOA which parts are theirs (often the roof, outside walls and shared pipes) and call your own insurer about the inside of your unit. A restoration company can document moisture readings that help both claims.

Shift workers and night leaks

Many people here work hospital shifts and find a leak when they get home at odd hours. Our referral line answers 24/7. Whether a company can come out right away depends on that company.

Honest disclosure: SATX Water Damage Help is a free referral service that connects San Antonio-area callers with independent local water damage restoration and mold remediation companies. We are not a contractor, do not perform any work, and do not endorse any company. Calls may be routed to and recorded by a participating provider. Always verify a company's licensing (Texas requires a state license for mold remediation), insurance, and references before hiring.

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