What to do after a burst pipe

First 15 minutes

1. Shut the main water valve.
2. Open faucets to relieve pressure.
3. If water is near the panel or outlets, stay out and call for help — do not stand in water to flip breakers unless you are sure it is safe.
4. Turn off the water heater if the system will sit empty.

Next hour

• Photograph and video every wet room
• Move dry belongings to a safe room
• Call your insurance company
• Start removing standing water if safe
• Call for a restoration referral if you want professional extraction

San Antonio freeze pattern

Hard freezes are uncommon but severe when they hit. Attic, garage and exterior-wall pipes are frequent failure points. After February-style events, many homes thaw and flood at once. Expect wait times; document everything while you wait.

Related: Stone Oak freeze guide · full checklist · extraction

Honest disclosure: SATX Water Damage Help is a referral service and is not a contractor. We connect San Antonio-area callers with independent local water damage restoration and mold remediation companies. We do not perform the work and do not guarantee pricing or availability. Calls are routed to independent, licensed service providers who may record calls. Availability of providers varies; 24/7 and same-day service are not guaranteed. Always verify a company's licensing (Texas requires a state license for mold remediation), insurance, and references before hiring.